Customer reports come in. Your coding agent picks up the fix.
Parall spots related customer reports, investigates the error, and hands the evidence to Parall-dev, who prepares a tested pull request.
Inbox — Intercom×+
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app.intercom.com / inbox
⋮Alex Chen••• ◷
Today
hey, trying to order but it just sits there loading after I click continue
Sorry about that. Did you choose a saved address or enter a new one?
saved one. same as my last order
Seen by Maya at 9:11 am
Parall Note
Taylor and Sam reported this too. Checking Sentry for a matching error.
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#eng-triage
Checkout errors
From customer reports to a fix for review
Three reports of checkout getting stuck
Parall picks up new customer conversations.
Get one issue instead of three reports
Parall connects related customer conversations to the same Sentry error and checks for an existing issue before filing another.
Keep the context through the fix
Parall-dev picks up the issue with the source reports and reproduction steps, adds a regression test, and sends your engineer a pull request to review.